UiPath Customer Experience Summit
2024 Agenda
Keynote - 30 min.
Navigating the future: How AI and automation are redefining the customer experience
AI and automation are emerging as game-changing tools that are helping business leaders rapidly and efficiently redefine the customer experience. They are delivering unprecedented capabilities, streamlining operations, and offering personalized interactions like never before. In this keynote, we will dive deep into these progressive transformations and their impact for business and customers across the globe.
Donna Fluss
Brad Beumer
When the keynote has ended, we invite you to join one of the following breakout sessions.
Industry Breakout Sessions
Industry Session - 30 min.
AI-powered automation: The game changer in the Telecom sector
Join us for a riveting session that explores groundbreaking ways where AI-powered automation can dramatically revolutionize the customer experience in telecommunications. As customer expectations continue to soar, telecom companies have a pressing need to continuously elevate their customer service, or risk facing an increasing attrition rate. During this session, you'll discover how automation can help telecom companies deliver top-notch customer experiences, thus boosting loyalty and significantly cutting down churn in an industry known for its customer volatility.
Venu Gooty
Brad Beumer
Industry Session - 30 min.
Contact center transformation with Finastra: deploying an AI-powered agent assistant
The customer experience has become the key point of competition between financial services companies. Join this in-depth session with Zainab Abbas, Operational Excellence Lead at Finastra, and UiPath industry expert William Hincher, to explore how Finastra is optimizing the call-handling experience through AI assistants and desktop simplification. Enabling agents to focus less on mundane, transactional tasks and more on making every call interaction exceptional.
Zainab Abbas
Bill Hincher
Industry Session - 30 min.
Intelligent automation and customer experience: Applied customer and field service automations
Manufacturers, supply chain and logistics companies are raising their game with AI-powered automation. Join UiPath industry expert Sebastian Seutter as he explores with David Hunter, head of AI and automation at Sweco, how the industry is transforming service and customer engagement with automation.
Sebastian Seutter
David Hunter
Product Breakout Sessions
PRODUCT SESSION - 30 MIN.
Give your customer experience a boost with conversational AI and automation
In the digitally-driven era, customer experience leaders are in continuous search of innovative methods to elevate their brand. This breakout will navigate through the transformative power of integrating conversational AI and automation into your customer interactions. We will dive deep into how the implementation of boost.ai conversational AI and UiPath can revolutionize customer service by enhancing efficiency, accuracy, and consistency. With AI and automation handling repetitive tasks, customer service professionals can devote more time to caring about what machines can't—understanding nuanced human emotions.
Henry Vaage Iversen
Brad Beumer
PRODUCT SESSION - 30 MIN.
Bridging the digital gap: Leveraging Amazon Connect and UiPath for enhanced customer experience
In this breakout, a seasoned Amazon Web Services technologist will demonstrate the remarkable synergy between Amazon Connect and UiPath. We will break down how this powerful combination enables businesses to deliver seamless and robust customer service, acting as a bridge across the digital divide. The Amazon Connect cloud-based contact center service complements the UiPath AI and automation capabilities to streamline customer interactions, leading to faster resolution times and improved customer satisfaction. These technologies together also enable intelligent, scalable, and cost-effective solutions that empower agents to deliver improved customer engagement.
Clarence Choi
Brad Beumer
PRODUCT SESSION - 30 MIN.
Make every interaction exceptional: boosting quality of service and IVR testing
Customer experience and contact center leaders are finding new ways to enhance the quality of service they provide, while boosting quality assurance. See UiPath solution experts Willem Smith and Vikram Parolkar explore how Communications Mining and Test Suite can help you quantify and improve the quality of your customer experience across the board.
Vikram Parolkar
Willem Smith
PRODUCT SESSION - 30 MIN.
Our vision for the agent experience of the future
Customer expectations are on the rise. Equipping agents with the right information is key to providing efficient and effective customer service. This session aims to reveal how the UiPath cutting-edge technologies—Autopilot for Assistant, attended automation, low-code tools, and Generative AI—can redefine the agent experience. We'll explore how Autopilot enables seamless transition between automated and human handling of customer interactions, creating a hybrid customer service that ensures optimal engagement and satisfaction.
Dhruv Patel
Brad Beumer
Watch the UiPath Customer Experience Summit on-demand
Register to access all sessions on-demand and watch them at your convenience.