2024 Agenda

AI and automation are emerging as game-changing tools that are helping business leaders rapidly and efficiently redefine the customer experience. They are delivering unprecedented capabilities, streamlining operations, and offering personalized interactions like never before. In this keynote, we will dive deep into these progressive transformations and their impact for business and customers across the globe.

Donna Fluss

Founder and President at DMG Consulting LLC

Brad Beumer

Senior Director, Customer Experience Automation at UiPath

Join us for a riveting session that explores groundbreaking ways where AI-powered automation can dramatically revolutionize the customer experience in telecommunications. As customer expectations continue to soar, telecom companies have a pressing need to continuously elevate their customer service, or risk facing an increasing attrition rate. During this session, you'll discover how automation can help telecom companies deliver top-notch customer experiences, thus boosting loyalty and significantly cutting down churn in an industry known for its customer volatility.

Venu Gooty

SVP, Solutions at HGS

Brad Beumer

Senior Director, Customer Experience Automation at UiPath

The customer experience has become the key point of competition between financial services companies. Join this in-depth session with Zainab Abbas, Operational Excellence Lead at Finastra, and UiPath industry expert William Hincher, to explore how Finastra is optimizing the call-handling experience through AI assistants and desktop simplification. Enabling agents to focus less on mundane, transactional tasks and more on making every call interaction exceptional.

Zainab Abbas

Operational Excellence & Intelligent Process Automation Lead at Finastra

Bill Hincher

Director, Financial Services at UiPath

Manufacturers, supply chain and logistics companies are raising their game with AI-powered automation. Join UiPath industry expert Sebastian Seutter as he explores with David Hunter, head of AI and automation at Sweco, how the industry is transforming service and customer engagement with automation.

Sebastian Seutter

Global Manufacturing Lead at UiPath

David Hunter

Head of AI & Automation at Sweco

In the digitally-driven era, customer experience leaders are in continuous search of innovative methods to elevate their brand. This breakout will navigate through the transformative power of integrating conversational AI and automation into your customer interactions. We will dive deep into how the implementation of boost.ai conversational AI and UiPath can revolutionize customer service by enhancing efficiency, accuracy, and consistency. With AI and automation handling repetitive tasks, customer service professionals can devote more time to caring about what machines can't—understanding nuanced human emotions.

Henry Vaage Iversen

Chief Commercial Officer & Co-founder at boost.ai

Brad Beumer

Senior Director, Customer Experience Automation at UiPath

In this breakout, a seasoned Amazon Web Services technologist will demonstrate the remarkable synergy between Amazon Connect and UiPath. We will break down how this powerful combination enables businesses to deliver seamless and robust customer service, acting as a bridge across the digital divide. The Amazon Connect cloud-based contact center service complements the UiPath AI and automation capabilities to streamline customer interactions, leading to faster resolution times and improved customer satisfaction. These technologies together also enable intelligent, scalable, and cost-effective solutions that empower agents to deliver improved customer engagement.

Clarence Choi

Partner Solution Architect - Amazon Connect at AWS

Brad Beumer

Senior Director, Customer Experience Automation at UiPath

Customer experience and contact center leaders are finding new ways to enhance the quality of service they provide, while boosting quality assurance. See UiPath solution experts Willem Smith and Vikram Parolkar explore how Communications Mining and Test Suite can help you quantify and improve the quality of your customer experience across the board.

Vikram Parolkar

Principal Sales Solutions Architect, Test Automation at UiPath

Willem Smith

Director, Product Management at UiPath

Customer expectations are on the rise. Equipping agents with the right information is key to providing efficient and effective customer service. This session aims to reveal how the UiPath cutting-edge technologies—Autopilot for Assistant, attended automation, low-code tools, and Generative AI—can redefine the agent experience. We'll explore how Autopilot enables seamless transition between automated and human handling of customer interactions, creating a hybrid customer service that ensures optimal engagement and satisfaction.

Dhruv Patel

Senior Incubation Solution Architect at UiPath

Brad Beumer

Senior Director, Customer Experience Automation at UiPath