FORWARD + Tech Ed On-demand Summit
Customer Experience Summit
Revolutionizing Customer Interaction: AI-Powered Automation Strategies for Enterprise Leaders
As a leader in customer experience, your role is vital in harnessing AI + automation to make every interaction exceptional. Explore how AI can enhance and streamline customer experience, broaden self-service options, and empower your agents to deliver better, more personalized experiences.
This summit equips you with the tools and strategies to tackle the common challenges of slow operational improvements, ineffective self-service, and poor customer experiences due to a lack of customer visibility.
Summit sessions
Building the Business Case and Influencing the Organization
Explore how Flutter transformed its Customer Operations by placing AI and Automation at the forefront, driving efficiency and elevating customer experiences.
Dan Heap
Prioritizing Member Experience with AI & Automation
Hear valuable insights from Blue Cross Blue Shield of North Carolina and see how AI and automation are revolutionizing member care services in his organization.
Gary Grena
Fireside Chat
Join qBotica as they share valuable insights into the remarkable evolution of Customer experience (CX) and contact centers.
Mahesh Vinayagam
Huw Williams
Product Technology Showcase
See a live demonstration of our latest technology announcement, CX companion.
Robert Love
Hai Vo
Empowering Colleagues to Deliver Maximum Value
Don't miss this chance to learn from industry leader, Citizens and walk away with actionable insights tailored for your organization.
Tom Dixon
Building Success with Desktop Automation
Join ADT and Ashling Partners, as they share insights on tackling a significant business challenge through automation and AI.
Peter Marra
James Wilson