UiPath 2024 Global Worker Survey

At a Glance:  

The rise of generative AI (GenAI) has opened a new demand from knowledge workers seeking to leverage the incredible productivity benefits these tools promise. While GenAI promises to revolutionize operations across industries, there is a lack of enterprise direction and training on the technology, leading to mistrust across global workforces.

The UiPath Global Knowledge Worker Survey uncovers how knowledge workers are using GenAI, the shortcomings, and risks of the technology, and the opportunity for combining GenAI with business automation to deliver more reliable, meaningful business value, based on a survey of more than 9,000 workers from around the world. 

Key findings:  

• Combining GenAI with automation delivers greater value and time savings: 85% of respondents who use both technologies believe that GenAI tools have the context needed from their business’s own data to support business processes and drive value, compared to 59% who only use GenAI and 44% who only use business automation. 

• GenAI provides significant time-saving benefits to workers: 42% of respondents who have implemented GenAI have saved 10 or more hours each week.  

• Employees are concerned about the shortcomings of using GenAI at work: Less than half (44%) of employees think that GenAI has the context needed from their business’s data to support processes and drive value.  

• There is a lack of direction around how to use GenAI: 50% of workers say their company has not offered any training or guidelines on how to use GenAI. 

• GenAI is being applied across departments and for a variety of processes: The most common types of tasks employees use GenAI for include drafting communications (38%), brainstorming (34%), and summarizing long-form content (30%).