Client:HUB International
Industry:Insurance
Region:North America
Progressing insurance transformation at HUB with AI and automation
60
processes transformed across multiple lines of business
Client Overview
Ranked among the world's top five insurance brokers, HUB International has expanded its reach to become a global leader in risk management through strategic acquisitions. However, while scale marks one of its greatest assets, it also poses significant challenges for HUB International. The integration of over 60 new companies, management of a major (and costly) financial shared services function, and the upkeep of customer satisfaction across its expanding client base necessitated a significant overhaul of workflows and processes across the business.
Driving growth in the insurance industry with AI-enabled automation
Leveraging UiPath, HUB International has accelerated new company onboarding processes using automation, cutting down on errors and costs. It’s adopted UiPath capabilities, including UiPath Documenting Understanding™, to extract critical data from documents to speed up workflows. And it deployed UiPath Communications Mining™ to categorize and classify emails to boost throughput. Plus, with UiPath Task Mining™, the business began discovering new opportunities for process improvement to take efficiency to the next level.
This is not just about time saved or [cost] avoidance. It’s about automation providing high-value opportunities to grow market share.
Thach Nguyen, Director, Digital Innovation at HUB International
Outcomes:
HUB International boosted efficiency and scaled operations by automating over 60 processes, improving data extraction from over 900,000 documents, and advancing email management through automation.
Leveraging AI and automation, we enhanced new business integration, refined document handling, and increased collaboration. These improvements not only fostered our growth plan but also facilitated better business decisions and market expansion.
As part of its plans, HUB International is further scaling AI and automation via the UiPath Automation Cloud™ for seamless deployment and integration. The company is also scouting for new use cases to improve processes and enhance efficiency.
Additional resources:
Gain insights from seasoned professionals and explore how cutting-edge automation technologies can supercharge your organization's efficiency and profitability. Watch the Financial Services Summit from FORWARD + TechEd.
Similar to HUB International, check out the other 2024 UiPath AI25 Award winners, showcasing the power of AI + automation across industries. Discover how these leading companies are leveraging the UiPath Platform™ to drive innovation, improve efficiency, and redefine success.
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