Driving Continuous Discovery and service automation in insurance

Edward Challis

Head of AI Strategy and GM for Communications Mining at UiPath

Marco Rodrigues

UK Ops Transformation & Intelligence Efficiency Manager at Hiscox

Service is a true differentiator in businesses and communication is critical for driving customer experience and business growth. Nowadays, digital communication expansion and AI language understanding enable us to extract and structure information, intentionality, and emotions from messages.  

In this session, insurance leader from Hiscox, Marco Rodrigues, shares how UiPath Communications Mining helped him transform its broker services. 

Watch this on-demand webinar to learn how Communications Mining provides: 

• Enhanced customer experience by leveraging AI to understand customer conversations. 

• Increased operational efficiency by automating service work. 

• Optimized use of data and customer interactions 

• Reduced employee time spent on managing emails and associated tasks.