Improve your contact center customer experience with automation

Brad Beumer

CX and Contact Center Lead, Americas at UiPath

The goal of your contact center is to help customers, and with automation you can provide virtual support 24x7x365 on almost any channel.

Moreover, automation will help to cut the tedious processes that employees are usually handling, which will improve productivity and make the employee experience better. 

With an automated contact center, you can: 

• Enable customers to self-serve and increase call deflection rates by 30% 

• Personalize experiences provided by agents and lower average handling time by 40% 

• Deliver analytics insights and automate Voice of the customer follow-ups 

Watch this webinar to see demos of how automation has helped other companies improve their customer experience and staff efficiency.