Automation in the contact center with UiPath and Amazon Connect

Robotic process automation (RPA), AI/ML, analytics, and process mining are all creating new paths to fast, effective issue resolution. Rather than replacing human contact, industry leaders are using these technologies to augment human capabilities and elevate their customers’ experiences.

In a new e-book, learn how the UiPath Platform enables agents and robots to work in unison to achieve measurable KPI improvements like reduced average call handling times (AHT), greater first call resolution (FCR), and improved customer satisfaction (CSAT), ultimately driving revenue growth with exceptional customer experiences.

Find out how UiPath and Amazon Connect can help you deliver better experiences for both customers and agents by:

• Freeing agents to spend more time with customers, creating lasting impressions that turn customers into loyal advocates.

• Resolving issues through self-service channels, answering customer enquiries quickly and effortlessly.

• Providing flexibility and scalability through a cloud-based platform that can easily manage varying customer service volumes.

• Deploying in weeks—not months—resulting in faster ROI and reduced total cost of ownership (TCO).