Tackling the hidden challenge of legacy technology in the public sector

Nothing moves as quickly as technology. Its advances make lives easier, people more productive, and it unlocks human potential. Yet it also creates a challenge: today’s innovation is tomorrow’s burden.

In some cases, public sector technology dates back to the 1970s and figures suggest as much as £480 billion in Government revenue is reliant on systems that are out of date. While the cost of keeping them running is eye-watering, the real issue for the public sector is that these systems simply cannot fail. They’re mission critical and there is often a legislative remit behind many of them. They must work by the law.

Robotic process automation (RPA) can bridge the gap between different pieces of legacy software, giving them a new lease of life. It can provide digital assistants to do one-touch processes, allowing robots to deal with the messy back office. It can read thousands—even millions—of documents and input data directly into legacy systems without the need for complex, expensive APIs or armies of civil servants.

Download this report showcasing the role RPA can play in managing legacy systems in the public sector.